About: dbpedia-fr:Service_support_(ITIL)     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : owl:Thing, within Data Space : prod-dbpedia.inria.fr associated with source document(s)

AttributesValues
rdfs:comment
  • Le soutien des services (Service support en anglais) est l'un des deux ouvrages fondamentaux de la bibliothèque ITIL en version 2, décrivant comment le service informatique assure le support à son "client". L'ouvrage décrit une fonction : 1. * Le centre de services (Service Desk) ainsi que cinq processus : 1. * La gestion des incidents (Incident Management) 2. * La gestion des problèmes (Problem Management) 3. * La gestion des changements (Change Management) 4. * La gestion des mises en production (Release Management) 5. * La gestion des configurations (Configuration Management) (fr)
Faceted Search & Find service v1.16.111 as of Oct 19 2022


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3234 as of May 18 2022, on Linux (x86_64-ubuntu_bionic-linux-gnu), Single-Server Edition (39 GB total memory, 13 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2024 OpenLink Software